Passumpsic Savings Bank
  • 15-Jan-2020 (MST)
  • Operations
  • St Johnsbury, VT, USA
  • Full Time

Team Passumpsic is looking for committed, compassionate people who know how to listen, process and react accordingly. Do you have the patience and disposition to deal with our customers appropriately in their times of need? Then let's talk about the Customer Support Specialist position. Bring your passion and bring your personality!

Passumpsic Savings Bank is looking for a bright and energetic individual to fill a Customer Support Specialist position we have available at our St. Johnsbury branch.

The right candidate will be responsible for providing personalized banking services to our most valued asset, our customers! You will be building, maintaining, and deepening relationships with customers by providing exceptional customer service and recommending appropriate products and services.

DESCRIPTION OF POSITION FUNCTION:

This position is a primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills.  All customer interactions will be handled in a friendly, courteous, and knowledgeable manner.  This position provides support for customers and staff on the bank's Electronic Banking products, services, and software to include, ATM, Debit Cards, Telephone Banking and Bill Payment.

JOB SKILLS AND QUALIFICATIONS REQUIRED:

The candidate for this position should possess a high school or equivalent education and 6 months of bank related experience.  Must have excellent written and verbal communication skills, customer service skills, and the ability to work on multiple tasks or projects at a time.  Must be able to operate a personal computer and related software plus other office equipment as required.  Problem solving skills and a good understanding of operational procedures, as well as accuracy and attention to detail are essential.

We are a workplace that highly values the contributions of our people. We believe if we work together, we can accomplish amazing feats for our community. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.

If you have questions about this position description, please feel free to ask.

Passumpsic Savings Bank
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